At Zaviyar Collection, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
Eligibility for Refund / Exchange
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Item must be unused, undamaged, and in its original packaging.
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Proof of purchase (order number or invoice) is required.
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Certain items such as personal care products, undergarments, or hygiene-related items cannot be returned due to safety reasons.
Non-Refundable Items
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Sale or discounted items.
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Gift cards or promotional items.
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Products damaged due to misuse or negligence.
Refund Process
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Contact us within 7 days of delivery at support@zaviyarcollection.com with your order details.
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Our team will review your request and provide return instructions.
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Once we receive and inspect the returned item, we will notify you of approval or rejection.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
Shipping Costs
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Customers are responsible for return shipping costs unless the product is defective or wrong item was delivered.
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Shipping charges (if any) are non-refundable.